1. Overview and Nature of Digital Services
Prep by EVOLW provides immediate digital access to learning content, interactive curriculum roadmaps, AI mock interview modules, and job discovery tools upon successful payment.
Because digital access is granted instantly and irrevocably upon transaction completion, our cancellation and refund policies are structured to be transparent and fair to both the learner and the platform.
2. Fixed-Duration Passes (One-Time Payment)
- No Auto-Renewal: Fixed passes (such as our 90-day or 180-day passes) are one-time payments. They do not store recurring mandates, and your payment method will never be billed automatically.
- Expiry: Access remains fully active throughout the purchased duration and automatically transitions to the free tier upon expiry unless you choose to buy another pass.
- Stacking: Purchasing an additional pass while an active pass exists adds the new duration to the end of your current active period.
3. Recurring Subscriptions (Monthly or Annual)
- Cancellation Anytime: If you are subscribed to a recurring plan, you may cancel your auto-renewal at any time through the Billing section of the platform or by contacting support.
- Access to Period End: When you cancel a recurring subscription, your access remains active until the end of your currently paid billing period. You will not be charged for subsequent billing cycles.
- No Partial-Period Proration: Except where required by applicable law, we do not provide partial refunds or pro-rated credits for unused days within a billing period that has already begun.
4. Refund Eligibility and Exceptions
We provide full or partial refunds under the following specific circumstances:
- Duplicate or Erroneous Charges: If you were charged more than once for the same transaction due to a technical error or gateway glitch, we will refund the duplicate payment immediately upon notification.
- Technical Failure to Deliver Access: If a payment succeeded but our platform failed to provision your plan entitlements within 24 hours, and our technical support is unable to resolve the issue, you are entitled to a full refund.
- Cooling-off Period: Requests submitted within 48 hours of purchase with zero mock interview usage may be considered for a courtesy refund on a case-by-case basis.
5. How to Request a Refund
To request a refund or dispute a charge:
- Send an email to our billing support team at hello@evolw.in.
- Include your registered email address, date of transaction, and the Razorpay payment or order ID from your receipt.
- State the reason for your request clearly.
6. Processing Time and Method
Approved refunds are processed through our payment gateway (Razorpay) back to the original payment source (UPI, debit/credit card, or net banking account).
Depending on your issuing bank, the refunded funds typically reflect in your account within 5 to 7 business days from the date of approval.