1. Support Channels & Inquiries
Depending on the nature of your request, please reach out to the dedicated team below for fastest resolution:
General & Product Support
Questions about curriculums, mock interviews, roadmaps, and account access.
Billing & Subscriptions
Invoice queries, plan upgrades, Razorpay payment issues, and refund requests.
Privacy & Data Governance
DPDP compliance requests, data export requests, and deletion verification.
Security & Responsible Disclosure
Vulnerability disclosures and security incident reporting.
2. Response Times & Operating Hours
Our technical and support team operates during standard business hours:
- Standard Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST
- First Response Time (General): Within 24–48 business hours
- Billing & Payment Disputes: Prioritized within 24 business hours
- Critical Security Incidents: Triaged within 4 hours
3. Self-Service Account & Data Management
Before opening a support ticket, you can manage many account preferences directly in the application:
- Billing Management: View subscription status, download invoices, or cancel renewals directly from your Billing & Pricing Page.
- Self-Service Data Deletion: Purge all career profile data, resume uploads, and interview records with one click on the Data Deletion & Account Controls Page.
- Local Browser Storage: Clear browser vault and offline state via Settings > Local Vault > Clear All.
4. Corporate & Legal Correspondence
For formal legal notices, regulatory filings, or physical postal correspondence:
Operating Entity: Evolw
Registered Office Address: Evolw, Waraseoni, District Balaghat, Madhya Pradesh, India
Grievance Officer: Grievance Officer, Evolw (hello@evolw.in)
Official Website: www.evolw.in